Let's talk numbers — openly.
Every fee explained before you commit to anything.
Pricing
We're not the cheapest agency in Singapore — deliberately. Local training, small caseloads, and personal attention cost more to deliver. And deliver more.
Why We Cost More
Housing, feeding, and hands-on training for every helper in Singapore before she starts — no other agency absorbs this.
We take on fewer families so every placement gets real attention — from the 45-minute consultation to the journey after placement.
Needs assessment, character screening, visual timetables, performance reviews done together — a process built to succeed the first time.
The Numbers
We don't price by years of experience, because we don't select by it — character is what we value, and training covers the rest. The only difference between the two categories is third-party processing cost.
Higher third-party costs come from Philippine government processing — embassy contract verification, OEC (POEA) and DMW application.
Straightforward processing — which is the entire price difference. Same selection, same training, same support.
The placement fee (maid loan) is separate and fully recoverable from her salary — explained further down. Figures are from our current pricelists and may adjust if provider rates change.
What the Agency Fee Includes
Third-Party Fees, Summarised
These make up the S$3,018 (Filipino) or S$1,488 (Myanmar, Indonesia or Cambodia) shown above. We collect and handle them on your behalf so nothing gets missed.
On top of the agency fee, there is a placement fee — an amount put upfront. The simplest way to see it: it's not extra money. It's the salary you were already going to pay her each month during her hire — just fronted in advance.
Why fronted? Because it covers the real costs of getting her here before she can start earning — the overseas recruitment, housing, and processing before she comes to Singapore. You bridge the timing on her behalf; she works it off.
The maths then squares itself — deducted from her monthly salary over the first few months. If the placement fee is $3,000 and her salary is $500/month, the loan runs for 6 months.
Think of the loan period as your warranty period. While the loan is still running, your money isn't locked away: if the placement genuinely fails, the unrecovered portion remains claimable — it offsets your next helper's loan, or is refunded under the terms further down.
Example: placement fee of $3,000, helper's salary $500/month. Each month, her salary offsets part of the loan — and until it's cleared, the outstanding portion remains your safeguard.
In other words: the placement fee is an advance with protection built in. You front the money, it comes back through her salary — and while any of it is still outstanding, it stays claimable if the placement genuinely fails.
Notice what the loan period means from her side: most of her salary goes to repayment. Some months she takes home close to nothing — working full days with little to show for it. This is exactly when motivation is most fragile.
It's also when a milestone incentive works hardest. A small ramp-up reward at month 1, a self-run reward at month 3 — each costs less than a dinner out, and it lands at the moment it means the most to her. Employers who do this come out of the loan period with a helper who's motivated, not burnt out.
See the milestone system →The unpaid portion isn't lost. Your current helper's outstanding loan is used to offset your new helper's placement loan. Example: your helper leaves with 4 months of loan still unrecovered, and the new helper comes with a 6-month loan.
One thing to remember: the placement loan is always paid in advance. You top up the difference before your new helper starts — then recover it from her salary month by month, exactly like the first time. And if the new loan is smaller than what's carried over, there's nothing to top up at all.
Fair question, and we'd rather you know upfront. Three separate refunds apply:
Half the agency fee comes back to you.
Whatever hasn't been deducted from her salary yet is refunded in full.
Refunded by Income according to how early you cancel — see the scale below.
Percentages apply to the insurance premium, based on Income's standard 26-month policy. The fine print that matters: for policies shorter than 26 months, the Day 91–180 band refunds 30% and nothing is refunded after Day 180. No refund is payable once a claim has been made on the policy, and Income does not pay refunds below $38.15 (after GST).
If you're shopping for the lowest fee in town, we're genuinely not the right fit — and we'd rather tell you now than disappoint you later. But if you want it done properly once, with a helper who's trained, prepared, and set up to stay — that's exactly what you're paying for. We'll walk you through every dollar in the consultation. No hidden fees, no surprises.
Every fee explained before you commit to anything.